My wife has a 2013 Subaru Outback that is a complete piece of junk. This thing just loves to suck. Now, the sunglasses holder has decided to fail due to terrible design. From a quick internet check it looks like that Subaru will try to hose you for $250 to replace the entire roof console instead of replacing a $2 part that takes 10 minutes. Subaru's service has been TERRIBLE so this internet survey confirmed my suspicions.
Below are pictures of the holder and how it remains open and cannot click closed. This is a safety hazard as it completely blocks the rear view mirror. Just terrible design.
The best resource for how to fix this problem came from SubaruOutback.org. (source). This post was also helpful. (source). What you need to do is remove the two screws and pull out the center roof console.
More photos and direction to come.
